Refund policy

You can return items within 28 days of delivery for a refund. Just let us know within that time and send the goods back to us. This is longer than the 14-day cancellation period set by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and it does not affect your legal rights.

Starting a return

Email aftersales@banyetti.co.uk with your order number, your full name and the reason for the return. Please do not write on or damage the original packaging, and only use clear tape to reseal it, as either may void your refund.

Please send returns to:
Banyetti Ltd, Returns Department
Vernon House
Blackburn
BB2 2AX

Condition of returns

Returned items must be unused, undamaged (beyond reasonable inspection) and in their original packaging, with all fittings, instructions and labels included. Please include a receipt, packing slip or proof of purchase. Items that are damaged, installed, or used beyond checking will be refused. Installing an item means you accept it, and your cancellation rights end, unless the product develops a manufacturing defect.

Return delivery and fees

You are usually responsible for the cost of returning an item, unless it is faulty, damaged or incorrect. We can arrange a collection for you, depending on your postal area, and take the collection cost off your refund. We do not charge a restocking fee for items returned within 28 days of delivery in an acceptable condition. Returns after 28 days are at our discretion and may be charged a restocking fee of up to 25%. Large or special-order items such as baths may carry extra restocking or collection charges, which we will always confirm with you first.

Damaged or incorrect items

Please report any damage, missing parts or incorrect items within 72 hours of delivery, or within 24 hours for large items such as baths and vanity units, by emailing aftersales@banyetti.co.uk. We will arrange a replacement or refund and cover the return delivery where this applies.

Exchanges

To arrange an exchange, call 020 8713 1233, Monday to Friday, 9am to 4pm, or email aftersales@banyetti.co.uk.

Refunds

Once we have received and inspected your return, refunds are usually processed within 7 to 10 working days to your original payment method. Your bank may take a little longer before the money shows in your account.

Under the Consumer Rights Act 2015, you have the right to receive goods that are as described, of satisfactory quality and fit for purpose. Full details are on our Delivery and returns page.